Frequently asked questions

Single or multiple entry, with up to 90 days of stay from the date of entry.

Single 25 USD, multiple 50 USD; non-refundable if the application is rejected.

Usually within 3 working days after a complete submission and confirmed payment.

By bank transfer using the details on the payment step, quoting your reference code.

4x6cm, jpg/jpeg/png, < 2MB, face forward, no hat, no glasses, white background.

Go to the Lookup page and enter your reference code and passport/email to see whether the service is completed.

You can go back to edit before paying. After submission, please contact the hotline.

Children on a shared passport go in section 7; children with their own passport need a separate application.